I will be traveling to Orlando, FL this January (I'm going to DISNEY WORLD!) via Midwest Airlines and this evening I was looking into changing the times of my flight. I figured that if I tried to call someone I'd get that dredded message "Thank you for calling...please call back during out business hours...yada, yada, yada."
I was cruising around the website and found a link to "live help." So I clicked on it and it led me to a page where I had to put in my name and email address. After doing so I found myself connected to a Midwest Airlines worker through instant message. Now I have used AIM in the past so that aspect of this wasn't anything new. I just found it to be a really cool feature instead of the standard email and phone.
It was set up just like AIM and had a message at the top that said Jocelyn (the lady I was speaking with) is listening/responding. I thought it was really cool that Midwest is so high tech! Then out of curiosity I asked her where she was located (cause with the call centers, sometimes they are in Ohio or Texas or something) and she was at Midwest's headquarters in snowy Milwaukee.
At times during our conversation I was just like AHHH! I don't know how to respond! It's not like I could write lol or use slang that I use with my friends. Especially with those standard responses she was giving me, like "Thank you for using Midwest Airlines...whatever...we are always here to assist you." I just said thank you and drive home safely and "hung up" figuring that that was good enough. Gotta love technology!